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This article first appeared in the PB July 2003 issue of Pro Builder.

Bob Piper, Principal, The Talon Group

Like in any project, the better the interview plan, the better the outcome. Try these tips for a first visit.

Know the job and the success indicators. Create a specific "success profile." Look for those successes in candidates.

Warm-up (5-10 minutes). Successful interviewers operate in a relaxed manner. A rigid approach hurts rapport. Explain your plan for the meeting at the outset to establish control of the process, set expectations and save time.

Information gathering (30-45 minutes). Your mission: Understand the candidate. Don’t evaluate. Find out what candidates accomplished, how they did it, who they did it with and why. Take notes.

Questions (10-15 minutes). The things we learn from questions! One candidate might ask about work hours, another about customer survey scores. The first person wants a job change, the latter a career move.

Closing (5-10 minutes). Explain next steps. Thank candidates for their interest in your firm. Make sure they leave feeling important. You gain little if they leave without a positive impression of your firm.

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