“Breakthrough means change, a dynamic, decisive movement to new, higher levels of performance……..Breakthrough is, then, the creation of good (or at least, necessary) changes, whereas control is the prevention of bad changes. Each is necessary for survival and health of the company. Through lack of control, the company heads for its doom slowly, in an atmosphere of constant turmoil, irritation and abrasion. Through lack of breakthrough, though all may be serene internally, the company is headed for some swift, mortal shocks.” Juran, Managerial Breakthrough, 1964, p 2 & 4
PB Topical Ref
