“Two approaches to improvement to avoid: systems without passion and passion without systems” Tom Peters, Thriving on Chaos, 1987
This is a powerful quote to ponder, as is the need for constantly “Going back to the Basics” the hallmark of Vince Lombardi.
Whether a huge company or a small one the basics are the basics, leadership and culture are what quality are based on. Via the following link are 4 short interview videos with Bennie Fowler, Group Vice President of Quality and new model launch at Ford Motor Company, that underline these basics.
http://asq.org/blog/2011/06/four-questions-talking-quality-with-ford-motor-company/
PB Topical Ref
