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Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.

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Blogs

Frequently Asked Questions About Applying for the National Housing Quality Awards

Congratulations to the winners that challenged themselves to meet NHQA criteria: An example of the value and power of the NHQA is that while 50 percent of home builders went ...
Sept. 25, 2018
Blogs

Free Webinar: Lessons from the National Housing Quality Award Criteria

Celebrating its 25th year the US National Housing Quality Award (based on the US Baldrige Award) has helped builders to improve their business whether they are building custom...
May 16, 2017
Blogs

Study showing the value of Baldrige based models (NHQA) on small (home building) businesses

The purpose of this paper is to add to the current knowledge of how and why small businesses should engage in quality management (QM) by providing insights from small business...
Nov. 9, 2016
Blogs

Benchmarking US Home Builder Quality Metrics

By studying key quality metrics of 21 U.S. residential builders, the authors discovered most industry-leading builders used quality management methods. They also found a significant...
Sept. 2, 2016
Blogs

Get it Right, a UK Construction Quality Effort

Construction errors cost the UK industry billions every single year. The annual spend due to error is estimated to be around 7 times the total annual profit of the UK Construction...
Aug. 1, 2016
Blogs

When 50% of Home Builders went out of Business, 95%+ of NHQA Recipients are still IN Business

One example of the value and power of the NHQA is that while 50% of home builders went out of business between 2007-2012 over the 20 year + history of the National Housing Quality...
June 27, 2016
Blogs

Relationship Between Construction Safety and Quality Performance

More reasons to reduce and eliminate rework: “The research objective was to empirically examine the relationship between construction quality and safety performance for the first...
June 1, 2016
Blogs

The Future of Quality

The imperatives for the future of quality management include 1. Driving strategic quality at both corporate, industry, and national levels 2. Defining and promoting leadership...
May 2, 2016