Denis Leonard | ProBuilder

Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.

RELATED STORIES

Quality Management

Before AND after: NHQA site visits

Making the cut for a National Housing Quality Award (NHQA) site visit is a major achievement, however, quite naturally many are anxious...

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Quality Management Systems (QMS)

A Quality Management System or QMS refers to what an organization does to manage its processes, or activities, so that its products or...

Quality Management

ROI evidence of Baldrige impact: The foundation of the NHQA

This year 69 organizations have applied for the nation's highest recognition for organizational performance excellence the Malcom Baldrige...

Quality Management

Focusing on operational efficiencies: Team Charter Document as a key tool

The 2011 Housing Giants Ranking Report shows that the Housing Giants are taking advantage of this slow period to focus on what they see is...

Quality Management

Quality Management System Impact on High Performance Home Builders

The impact of quality management on home builders is dramatic. For example of builders that used the National Housing Quality Award criteria...

Quality Management

The Quality Life Cycle

The Quality Life Cycle allows for the characterization and visualization of the various complex stages and dynamics of quality. Here's how to put it work in your company

Quality Management

Project effectiveness & efficiency tool

There are many ways to determine how successful a process or project is. These methods normally involve detailed metrics and may include...

Quality Management

The quality journey. The starting point and paths to the future.

As the broad range of topics discussed in this blog clearly shows, Quality Management involves a wide range of issues. Perhaps the National...

Quality Management

Prioritizing Improvement Projects

We all have a long list of improvement projects we would like to work on. The problem is picking which to focus on now and which to leave...

Quality Management

Blog: Tips on conducting 360s and employee reviews

First off, most companies mix up 360 reviews and employee reviews. 360 reviews involve feedback from peers, superiors, and those the...

Quality Management

Theory of Constraints

Theory of Constraints is based on the premise that the rate of achievement is limited by at least one constraining process. Only by...

Quality Management

Evenflow for Performance

The use of Evenflow for construction scheduling can revolutionize a builders business. Perhaps one of the biggest problems is that builders...

Quality Management

Quality Case Study and Economics of Quality

There two key things needed to really help start on the quality journey or to become refreshed on your journey. A detailed example of...

Quality Management

Blog: The impact of the humble blower door test

Five major national energy home building programs, Energy Star, LEED for Homes, Environments for Living, Building Americas Builders...

Quality Management

Meetings: Critical methods of communication

The title of a best selling business book 'Death by Meetings' says it all. No one likes meetings, however, they are a crucial part of a well...

Quality Management

Don't just say no !

Whatever the issue. Whatever the idea. The first response was, no. Not an adamant no, not an angry no, not even a thoughtful considered...

Quality Management

GRASS ROOTS IMPROVEMENT IDEAS

While running a Kaizen Blitz (a short term improvement effort focused on a specific issue) or having a systematic Six Sigma project can have...

Quality Management

MISSION STATEMENTS

Mission, Vision and Values are commonly used together, but what do they mean? Mission is why you exist Vision is what your striving to do ...

Quality Management

FOCUS GROUPS

You may feel that by talking with customers on a regular basis and reviewing surveys, that you have you finger on the pulse of your...

Quality Management

TRADE RELATIONSHIPS

For a real relationship with trade PARTNERS we need to practice what we preach. First of all do you have a good partnership and relationship...

Quality Management

CONSTRUCTION QUALITY

This is where so much time, effort and money is lost. Doing it right the first time, not having rework, call backs, defects and warranty...

Quality Management

TUNNEL VISION

A critical danger in any business is tunnel vision. The focus on just one thing at the expense of others! We can be the best at one...

Quality Management

Strategic Planning

Strategic planning basics to boost your business success

Quality Management

LEADERSHIP & REFLECTION QUESTIONS

It’s a cliché but everything starts with and ends with Leadership. It’s from leadership that the vision comes, the inspiration for the...

Quality Management

HOW QUALITY TOOLS & HIGH PERFORMING HOMES PROGRAMS FIT INTO NHQA

The NHQA criteria may look simple at first glance, just 8 headings, but this is deceptive, it has depth and complexity. Think of the range...

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