Best practices: Veridian Homes

1) HomeTracker – innovative customer relations software program that tracks all customer communication, including the home orientation, 30-Day visit and 11-month visit, all in an effort to ensure excellent service.

2) Home Towne – Veridian's custom-built lead management system which has been integrated with other applications to facilitate extensive reporting, lot management processes, lot reservation features, e-mail notification, live internal updates, mail merge, search tools, prospect management toolset, sales staff goal assignment and centralized Realtor contact management.

3) Annual NHQA Self-Assessment and ongoing NAHB Research Center certification efforts – In addition to a self assessment around the NHQ award given annually, Veridian is a NAHB certified builder in most of its 10 areas. Veridian's Builder Certification currently covers Quality, Safety and Environmental Management for the following departments: sales, construction,customer relations/warranty, land development, purchasing and estimating. Veridian's design coordinators will be coming onboard shortly and will be followed by drafting.

4) Environmental programs – Veridian's management system has been expanded to include an environmental management program. It also participates in the Green Tier program, a new program for environmentally responsible businesses in Wisconsin, and the first program of its type in the nation. It makes legal commitments to improve environmental performance: for example, it supports the Green Tier Clear Water Initiative, a charter aimed towards reducing harmful sediment loading to Dane County's lakes and streams.

Veridian partners with other county and state agencies to work toward reducing soil erosion and storm water runoff beyond that required by current state and local statutes. The company received the 2006 FET (Federation of Environmental Technologists) Governor's Award for Excellence in Environmental Performance.