Business Management Customer Satisfaction: The Ultimate Team Game in Home Building In home building, the team counts on the performance of each individual to deliver the “big win,” which is a happy customer
Quality Management Improving customer service I have personally seen organizations that have used initiatives to drive service excellence and have created for example 98% customer...
Customer Satisfaction Team - There is no "I," but the "A" is for accountability Team sports analogies have long been used in home building for obvious reasons. They both have the common component of individual...
The Sweet Spot Are you listening to your remodeling clients? A recent experience got me thinking about how companies all-too-often fall back on financial incentives when dealing with an unhappy...
Customer Satisfaction Customer Satisfaction: IQ Versus EQ in Home Building Home building is an extremely complicated business and as such requires very intelligent people and systems. Think about it for a second. ...
Customer Satisfaction Customer Satisfaction Blog - Vampires! I often wondered why a consulting friend of mine wrote of his miserable air travel experiences, and now I get it. The airline industry,...
Business Management 75 years of people, ideas and trends in home building In honor of Professional Builder's 75th anniversary, we profile pioneering figures, breakthrough ideas, and transformative market trends that have shaped home building since 1936.
Customer Satisfaction Pulte introduces iPad app The home builder Pulte is launching a new iPad application geared toward home buyers
Customer Satisfaction Have you set customer satisfaction goals for 2012? December is often the time of year that many home building companies finalize their 2012 goals and budgets. Management meticulously...
Customer Satisfaction The Rear View Mirror - Goodbye 2011! When we look into our car’s rearview mirror we see where we have been, as well as the distant horizon; the vanishing point of times past. ...