Taking a lesson from the esteemed Ritz-Carlton, PB columnist Paul Cardis shares why it’s better to trim costs than to sacrifice your company culture.
With a few notable exceptions, builders haven't figured out that if they create a disciplined, bulletproof building process, they'll have very few customer issues. And for those who do, they have time to deal with them
Every home builder has stories about clients who make the home building process more complicated. When conflicts arise, finding a satisfactory resolution depends on how well the builder and his team are prepared to respond
Professional Builder columnist Paul Cardis explains why Technical Olympic USA’s Engle Homes division in Orlando defies market conditions to come out ahead with 206 closings in 28 days.
No one needs to tell you how important marketing is to staying in business. Likewise, it's no big secret that not all marketing is equally effective at generating new business. With a housing surplus and lackluster sales, it's not enough to hit t