For more information on the National Housing Quality Awards, view the resources below.
Article
The Quality Process
From Professional Builder, October 2000
Seven years ago, when the National Housing Quality Awards were introduced, most builders struggled to figure out how quality management could help their companies. An award program based on the renowned Malcolm Baldrige criteria seemed beyond reach for even the best builders. The concepts of customer-focused business processes and structured improvement methods were foreign to many and understood by few.
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