In a recent study the following quality tools were found to be the most commonly and successfully used:
- Identification and leverage of core competencies
- Process improvement
- Strategic planning
- Balanced scorecards
- Benchmarking
- Customer relationship management
Of course using and linking all of these together in a coordinated manner creates the greatest leverage.
About the Author
Denis Leonard
Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.