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Free Webinar: Lessons from the National Housing Quality Award Criteria

May 16, 2017

Celebrating its 25th year the US National Housing Quality Award (based on the US Baldrige Award) has helped builders to improve their business whether they are building custom or production homes, have 15 employees or 800 or are building in the range of $150k or up to $1.7M. NHQA has helped builders active 93-97% customer satisfaction, 94% employee satisfaction, 95% sub-contractor satisfaction and 33% referral rates. Improvement projects have reduced defects by up to 75%. This webinar will overview the NHQA, how it works, its impacts and provide insights to two NHQA winners. See how you can use these criteria in your own home building business to improve your bottomline.

https://www.youtube.com/watch?v=hITmqebiQmY

About the Author

Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.

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