Process mapping is a continuous quality improvement approach that can help home builders reduce operational waste and improve product or service quality, customer satisfaction ratings, team productivity and risk management
As simple as it seems, continuous improvement baffles me. Not because it's hard to understand; I'm baffled that such a simple concept can create so many different interpretations
When the editors of this magazine look at candidates for the most historic and prestigious award in the American housing industry, PB's Builder of the Year, we search for a company with ideas our readers can use to grow the profitability of home building
Quarterly and yearly planning sessions fall under your strategic planning umbrella, and regular tracking gives you timely, accurate and plentiful data with which to work
Seven years ago, when the National Housing Quality Awards were introduced, most builders struggled to figure out how quality management could help their companies.