5 Strategies Companies Can Use to Solve Quality and Service Challenges
Good service starts with leadership to ensure effective production management
Oct. 23, 2024
Image: Natee Meepian / stock.adobe.com
There are several strategies leadership can implement to provide better customer service.
Production management holds ultimate responsibility for ensuring high-quality construction and excellent customer service, according to Shinn Builder Partnerships, which provides management and consulting services for the home building industry. There are several strategies leaders can implement to help their companies address quality and service issues, such as: creating clear goals, communicating quality standards to staff, implementing inspection processes prior to a customer seeing a product, developing and training staff on effective warranty service policies, and more.
In today’s competitive environment, providing superior quality and unmatched customer service is essential for success. A strong reputation built on customer satisfaction and referrals strengthens a home builder’s credibility, giving them an edge over competitors. Making improvements in these areas requires a well-trained production management team with superior leadership skills.
