“How will my investment in a criteria/award program impact my bottom-line?” is a question commonly asked by senior leaders. In other words, “What’s in it for my organization?”
For senior leaders in the home building industry who have invested in the National Housing Quality Award (NHQA), an award and education program modeled after the Malcolm Baldrige National Quality Award (MBNQA), such investment has led to growth in sales during the recession, expansion into new markets, and customer satisfaction, which has reached 100% for some builders.....................................for more follow this link to the National Baldrige Quality Award blog
http://nistbaldrige.blogs.govdelivery.com/2014/01/09/adapting-baldrige-t...
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