The key barriers to Quality Management range from limited exposure to the concepts of Quality through to the off putting technical verbiage. However, research shows that once there was an introduction to the concepts especially by peers who encouraged applying the tools and techniques and explained their impact, suddenly Quality Management became an understandable and viable option. Once the participants began applying the tools and techniques and experienced the impacts to their own organizations then they enthusiastically embraced Quality and continued on their quality journey. The introduction to Quality or ‘the Portal to Quality’ then becomes the most critical issue in getting organizations involved in Quality Management.
PB Topical Ref
