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The Future of Quality

May 2, 2016

The imperatives for the future of quality management include

1. Driving strategic quality at both corporate, industry, and national levels

2. Defining and promoting leadership principles founded on the principles of quality

3. A focus on quality culture its values and principles

4. Reviving systems approaches to strengthen integrated management systems and interdisciplinary functioning

5. Leveraging quality culture, principles and tools to help achieve and provide a leadership role in social responsibility.

(Quality in the 21st Century, The Future of Quality, Denis Leonard)

http://www.springer.com/us/book/9783319213316

About the Author

Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.

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