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Benchmarking US Home Builder Quality Metrics

Sept. 2, 2016

By studying key quality metrics of 21 U.S. residential builders, the authors discovered most industry-leading builders used quality management methods.

They also found a significant opportunity for cost savings in residential construction, identified benchmark leaders and created best practice sharing opportunities that could speed builders’ learning and cost savings. This is further proof that being involved in a program like the National Housing Quality Award is a way to become a leading builder.

Find our more and read the full paper at:

http://www.performwithibacos.com/connect/news/view/cost-of-quality-article-published-in-quality-progress

About the Author

Denis Leonard

Denis Leonard has a degree in construction engineering, and an M.B.A. and a Ph.D. in quality management. He is a Fellow of the American Society for Quality and has been an Examiner for the Baldrige National Quality Award Board of Examiners, a Judge on the International Team Excellence Competition, and a Lead Judge on the National Housing Quality Award. He has experience as a quality manager in the home building industry as well as construction engineer, site manager, and in training, auditing, and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental, and safety management awards for clients.

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