In home building, the customer is rarely right. Wow, I bet you didn’t think you would see that statement coming from a customer satisfaction expert; but it is true, and here is why.
Of all the quality management tools available to builders, process mapping has the potential to deliver the greatest impact on improving a builder’s operations by eliminating redundancies and saving time and money
The NHQ Award is modeled after the Malcolm Baldrige National Quality Award and represents the housing industry’s highest recognition for achievements in total quality management.
Home builders are in the crosshairs as cash-strapped local governments that have seen their budgets decimated during the economic downturn look for ways to shift infrastructure costs to the private sector.