Process mapping is a continuous quality improvement approach that can help home builders reduce operational waste and improve product or service quality, customer satisfaction ratings, team productivity and risk management
Leadership. Innovation. Proven performance. Community involvement. Those are the attributes the editors of Housing Giants looked for when deciding to name our first-ever CEO of the Year
Few builders take full advantage of value engineering. In most of the home building industry, value engineering's original promises of lower overhead costs and higher product quality remain largely unfulfilled unless collaborative efforts are taken
Keystone Custom Homes keeps its trades accountable to "doing it right the first time," demonstrating that the pen is mightier than the saw in ensuring construction quality
Many home builders invest in customer service training for their staff, but they will always fall short if the company's leadership doesn't model attitudes and behavior